COMPLAINTS AND DISPUTE RESOLUTION

Chezacash has a dedicated team that is on call 24/7. There is a phone line that is reachable round the clock on 0709 978 000. The website has a chat feature that allows customers to ask questions and get prompt replies. There are also social media handles such as Facebook, Twitter and Instagram that allow customers to ask questions.

For any enquiry, query or complaint you can reach Chezacash via the following means.

  • Customer care line: 0709-978-8000
  • Whats-app/ SMS line: 0799-456-300
  • Email:help@chezacash.com
  • Live chat
  • Facebook: ChezaCash
  • Twitter: @ChezaCash
  • Instagram: @ChezaCash
Customers are encouraged to refrain from use of rude or offensive language, damaging comments while lodging complaints to our staff.

If you have escalated your complaint with our customer care team and it has not been resolved to your satisfaction, you can ask for the dispute to be handled by our head of betting operations.

If the company’s resolution is still not enough, you can lodge a complaint with the Betting Control and Licensing Board (BCLB). By contacting BCLB, you are confirming that you have done due diligence on our terms and conditions available on our website.